Pet Vignettes FAQ's
Q: How do I upload an image?
A: It is very easy to upload an image to us at Pet Vignettes. We have a secure Dropbox that is dedicated to your uploads. (See "Upload Your Pet Pic" page for more details.)
Q: How long will it take to create and then ship my canvas?
A: It takes 3 - 5 business days to produce your canvas product, depending on the complexity of the editing required to match your pet with the retro body. Once that is done, then it will be another three business days to print the canvas.
Q: How durable are the Canvas Gallery Wraps?
A: We only use premium quality materials in our Canvas Gallery Wraps. Our canvas, ink, and coatings are formulated to work together to provide the highest quality, longest lasting product available. We have our own in-house UV test chamber and continually test our materials to ensure that the color will stand the test of time. Our Canvas Gallery Wraps will last as long or longer than any other canvas prints available.
Q: Can you clean a Canvas?
A: If your Canvas collects any dust, wipe it off gently with a clean, damp cloth. We do not recommend using any cleaners on the finished product.
Q: My Canvas has a small scratch or blemish. What should I do?
A: If your Canvas does get scratched or bumped during its life, you may choose to conceal or touch up blemishes with pigment-based markers that dry quickly. We recommend Copic brand markers, available at art specialty stores.
Q: How do I hang my Canvas?
A: Canvas Gallery Wraps will arrive with pre-installed sawtooth hanging hardware, making them ready to hang out of the box.
Q: How do I get my Digital Download??
A: Once ready, Digital downloads will be sent to the email address that you use when purchasing the product. Expect it within 3 - 5 business days.
Q: What size is the Digital Download??
A: Digital downloads are web-ready 72 DPI which is screen - resolution, appropriate for any web page or social media use.
Q: What is your return policy?
A: With Pet Vignettes, we offer a 100% satisfaction guarantee in regards to the workmanship and quality of materials used to produce your canvas gallery wrap. We strive to deliver high quality products based on the order specifications set forth by the account holder. Because these are custom designed based on the clients uploaded picture, we cannot offer returns or refunds based on flaws in the original image file or decisions made by the photographer or their client after the order was placed. Replacements also require our 3-business day production time. The replacement will be shipped under the same shipping service level initially paid for in the original order (i.e., UPS Ground, UPS 2-Day, or UPS Next Day Air). Reports of shipping or concealed damage must be made within 72 hours of receipt in order to qualify for a replacement.